Privacy Policy

Goldmax Carrier Inc. (“Goldmax,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling the personal information entrusted to us.

This Privacy Policy explains how Goldmax collects, uses, discloses, retains, and protects personal information when you visit our website, communicate with us, request transportation services, apply for an opportunity with Goldmax, work with us as an independent contractor, use the GMAT.ONE Driver mobile app, or otherwise interact with our business.

By using our website or providing information to Goldmax, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information Goldmax collects depends on how you interact with us.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Mailing or business address
• Information submitted through contact forms
• Freight, transportation, lane, shipment, or service information
• Communications and correspondence with Goldmax
• Information submitted when requesting a quote
• Information provided when subscribing to communications
• Driver, contractor, or employment application information
• CDL and driver's license information, where applicable
• Driving experience and employment history
• Qualifications, certifications, and professional experience
• Motor vehicle and safety information where applicable
• References and other application information
• Payment, tax, or contractor information where required for onboarding or payment
• Any other information you voluntarily provide to us

Please do not submit sensitive personal information through a general website contact form unless specifically requested by Goldmax.

2. Information Collected Automatically

When you access our website, certain technical information may be collected automatically by us or by service providers operating on our behalf.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• General or approximate geographic location
• Pages visited
• Referring website
• Date and time of visits
• Time spent on pages
• Links or buttons clicked
• Website interaction information
• Cookie and similar technology identifiers

We may use this information to operate, secure, maintain, analyze, and improve our website and services.

3. Cookies and Similar Technologies

Goldmax may use cookies and similar technologies to provide website functionality, remember preferences, analyze website traffic, measure website performance, and understand how visitors use our website.

Depending on the technologies implemented on our website, these may include:

Essential Cookies

Cookies necessary for website functionality, security, navigation, and form submission.

Analytics Cookies

Technologies that help us understand website traffic, visitor activity, and website performance.

Functional Cookies

Technologies that remember certain settings or improve website functionality.

Advertising or Marketing Technologies

If used, these technologies may help measure advertising effectiveness or deliver more relevant advertising.

You may be able to control cookies through your browser settings or through any cookie-management tools provided on our website.

Disabling certain cookies may affect website functionality.

4. How We Use Personal Information

Goldmax may use personal information for legitimate business purposes, including to:

• Respond to inquiries and requests;
• Provide transportation and logistics services;
• Prepare freight quotes and service proposals;
• Communicate with existing and prospective customers;
• Communicate with carriers, vendors, drivers, and contractors;
• Process driver, contractor, or employment applications;
• Evaluate qualifications for work opportunities;
• Complete onboarding procedures;
• Maintain accurate contractor timekeeping and payment records;
• Process payments and business transactions;
• Operate and improve our website;
• Analyze website performance;
• Maintain the security of our systems;
• Prevent fraud, misuse, and unauthorized activity;
• Maintain business and operational records;
• Comply with transportation, safety, employment, tax, insurance, and other legal or regulatory obligations;
• Establish, exercise, or defend legal claims;
• Enforce contracts, policies, and agreements; and
• Carry out other purposes disclosed at the time information is collected or with your consent.

We seek to collect and retain only information that is reasonably necessary for legitimate business purposes.

5. Driver, Contractor, and Applicant Information

Individuals who apply to drive, work, or perform contracted services for Goldmax may be asked to provide additional information necessary to evaluate their qualifications and complete onboarding.

Depending on the position or relationship, this may include:

• Contact information;
• Driver's license or CDL information;
• Employment history;
• Driving history;
• Safety history;
• Qualifications and certifications;
• Motor vehicle records;
• Drug and alcohol testing information where legally permitted or required;
• Background-check information;
• Insurance-related information;
• References;
• Tax documentation;
• Payment information; and
• Other information reasonably necessary for qualification, onboarding, compliance, or payment.

Certain information may be obtained from third parties with the individual's authorization or as otherwise permitted by law.

Additional notices, disclosures, authorizations, or agreements may apply to specific screening, onboarding, or contractor processes.

6. Biometric Information

Goldmax may use biometric-enabled timekeeping technology in connection with certain contractor timekeeping functions, including TimeTrakGo.

Biometric information is subject to additional safeguards, disclosure requirements, consent requirements, retention procedures, and destruction procedures.

Goldmax maintains a separate Biometric Information Privacy Policy, which describes our practices regarding the collection, use, storage, retention, disclosure, and destruction of biometric identifiers and biometric information.

Goldmax Carrier Inc. Biometric Information Privacy Policy

Where required by applicable law, including the Illinois Biometric Information Privacy Act (“BIPA”), Goldmax will provide appropriate notice and obtain the required consent or release before collecting covered biometric information.

Goldmax does not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information.

7. Independent Contractor Timekeeping

Goldmax may use third-party technology providers, including TimeTrak Systems, Inc. and TimeTrakGo, to record hours worked by certain independent contractors.

Information collected through these systems may be used to:

• Verify contractor identity;
• Record clock-in and clock-out activity;
• Maintain accurate records of hours worked;
• Prevent unauthorized or inaccurate time entries;
• Calculate compensation; and
• Resolve timekeeping or payment discrepancies.

Where biometric technology is used, the additional terms described in Goldmax's Biometric Information Privacy Policy apply.

8. How We Disclose Personal Information

Goldmax may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

Service Providers

We may provide information to companies that perform services on our behalf, such as:

• Website hosting providers;
• Information technology providers;
• Email and communications platforms;
• Telephone and text messaging providers;
• Analytics providers;
• Customer relationship management systems;
• Transportation management systems;
• Recruiting and applicant-management systems;
• Background screening providers;
• Drug and alcohol testing providers;
• Insurance providers;
• Payroll, accounting, and payment providers;
• Timekeeping providers, including TimeTrak; and
• Professional advisors.

These providers may access information only as reasonably necessary to perform services for Goldmax and subject to applicable contractual or legal requirements.

Business Customers and Partners

Information may be disclosed when reasonably necessary to perform transportation services, coordinate shipments, verify service completion, or otherwise fulfill a business relationship.

Legal and Regulatory Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to a subpoena, warrant, court order, or governmental request;
• Meet transportation or safety regulatory requirements;
• Protect the rights, property, or safety of Goldmax or others;
• Investigate fraud or unlawful activity; or
• Establish, exercise, or defend legal claims.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.

At Your Direction

We may disclose information when you request, authorize, or direct us to do so.

9. Sale and Sharing of Personal Information

Goldmax is a transportation company and does not operate as a data broker.

Goldmax does not sell biometric information.

Goldmax may use third-party analytics, advertising, or website technologies. Depending on applicable privacy law and how a particular technology operates, certain disclosures of online identifiers or website activity may legally constitute a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

Where applicable law provides an opt-out right regarding such practices, Goldmax will honor applicable privacy rights and provide any legally required method of submitting an opt-out request.

10. Text Messages and Mobile Information

If you provide a mobile telephone number to Goldmax, we may use that number to communicate with you regarding inquiries, applications, recruiting, transportation services, business operations, scheduling, or other matters related to your relationship with Goldmax.

Consent to receive marketing text messages is not a condition of purchasing transportation services or obtaining an employment or contractor opportunity.

Message and data rates may apply depending on your mobile carrier and service plan.

Mobile information, including text messaging originator opt-in data and consent, will not be sold or provided to unaffiliated third parties for their own marketing or promotional purposes.

Goldmax may provide mobile information to service providers that assist us in delivering communications, provided they use the information only to provide services on our behalf.

Where required, you may opt out of marketing text messages by replying STOP. You may reply HELP for assistance.

11. GMAT.ONE Driver Mobile App

Goldmax provides the GMAT.ONE Driver mobile app (the “Driver App”) to drivers who haul loads for Goldmax. This section explains what the Driver App collects and how that information is used. The rest of this Privacy Policy also applies.

Who Can Use the Driver App

Goldmax creates Driver App accounts for its drivers. The Driver App cannot be used to create an account. Anyone may download the Driver App, but only a driver with an account issued by Goldmax can sign in. A demonstration mode with sample data is available for app store review. The demonstration mode does not send any information to Goldmax.

Information the Driver App Collects

• Sign-in information: the username Goldmax assigns to you and your password. Your password is handled by our sign-in service provider. Goldmax does not see or store it.
• Sign-in records: when you sign in, the IP address used, and failed sign-in attempts.
• Load status updates: when you tap a status button (such as At pickup, Loaded, At delivery, or Unloading), the status, the load and stop it is for, and the time Goldmax received it.
• Delivery paperwork photos: the photos you take of signed delivery paperwork (proof of delivery), up to ten pages per delivery.
• Notification token: if you allow notifications, a token that lets Goldmax send notifications to your phone. Goldmax keeps tokens for up to five phones per driver.

What the Driver App Does Not Collect

• Location: the Driver App never asks for or collects your location. Location information is removed from delivery photos before they are stored.
• Your photo library, contacts, microphone, or files: the camera is used only to take delivery paperwork photos inside the Driver App.
• Device details: Goldmax does not collect your phone's model, operating system, or other device identifiers, other than the notification token described above. Our sign-in service provider may process technical information about a sign-in, such as the IP address and device type, to keep your account secure.
• Advertising, analytics, or tracking: the Driver App contains no advertising, analytics, or tracking tools, and it does not track you across other apps or websites.
• Sensitive records: the Driver App does not collect or display your Social Security number, date of birth, driver's license or CDL details, bank information, pay, or hours-of-service records. Goldmax collects some of this information through the separate processes described in Section 5.

How We Use Driver App Information

• To show you the loads assigned to you, including stop addresses, dates and times, reference numbers, and receiver contact details. You see only your own loads and stops. You never see freight rates or other drivers' information.
• To update the status of your loads for Goldmax dispatch. For example, tapping Loaded marks the load as picked up.
• To confirm delivery. When you submit delivery photos, an artificial intelligence service provider reads the paperwork, including the document type, reference numbers, signatures, dates, and noted damage, so that Goldmax can check that it matches the load. Only the photos are sent to that provider, not your name or the load number. When the check is not certain, Goldmax staff review the photos.
• To send you notifications, such as when a load is dispatched to you. Notifications show the load number, cities, and pickup or delivery time. They do not include freight rates or customer names.
• To bill for completed deliveries and keep shipping and billing records.
• To manage your account, keep the Driver App secure, and meet legal and regulatory obligations.

If you tap Navigate, the stop address opens in Google Maps, and Google's privacy policy applies to your use of Google Maps. If you tap Call receiver, your phone's dialer opens with the receiver's number.

Who Can See Driver App Information

• Goldmax staff who manage loads can see your status updates and their times, your delivery photos and their check results, whether your phone can receive notifications, and when you last signed in.
• Delivery paperwork may be shared with the customer, broker, or payment provider for that load as proof of delivery and for billing.
• Service providers that operate the Driver App for Goldmax: Clerk (sign-in), Anthropic (reading delivery paperwork), Expo together with Apple or Google, depending on your phone (notification delivery), and our cloud hosting provider. They may use the information only to provide their services to Goldmax.

How Long Driver App Information Is Kept

• Status updates and delivery photos become part of the load's shipping and billing records. They are kept as described in the Data Retention section, and they cannot be deleted from the Driver App.
• Notification tokens are deleted when you sign out, when the Driver App finds that notifications are turned off, when your password is changed, or when your account is deactivated.
• When you no longer drive for Goldmax, your Driver App account is deactivated and can no longer sign in.

Your Choices

• You can turn off notifications in your phone's settings at any time. Goldmax dispatch may then contact you by phone instead.
• The camera is needed only to take delivery photos. If you do not allow camera access, you cannot submit delivery photos in the Driver App.
• You can sign out at any time from the More screen. If you lose your phone, contact Goldmax, and we will sign out all of your phones.
• To ask about, correct, or delete your Driver App information, contact us using the information in the Contact Us section. Some records must be kept for legal, tax, insurance, safety, or contractual reasons.

12. Telephone Calls and Email Communications

If you provide Goldmax with a telephone number or email address, we may contact you in connection with your inquiry, application, existing business relationship, transportation services, recruiting, contractor relationship, or other legitimate business purposes.

Calls with Goldmax may be recorded or monitored where permitted by applicable law and when appropriate notice or consent is provided.

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the applicable email.

Operational, transactional, safety, compliance, or account-related communications may continue where necessary.

13. Data Retention

Goldmax retains personal information for only as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide services;
• Maintain operational records;
• Maintain accounting and payment records;
• Evaluate applications;
• Maintain legally required transportation and safety records;
• Meet contractual obligations;
• Resolve disputes;
• Prevent fraud;
• Enforce agreements; and
• Satisfy legal, tax, insurance, or regulatory requirements.

Different categories of information may be subject to different retention periods.

Once information is no longer reasonably required, Goldmax may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable policies and legal requirements.

Biometric information is subject to the separate retention schedule and destruction procedures contained in our Biometric Information Privacy Policy.

14. Data Security

Goldmax uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Access controls;
• Password and authentication requirements;
• Restricted system permissions;
• Security monitoring;
• Secure technology providers;
• Employee or contractor access restrictions; and
• Appropriate data-storage and disposal procedures.

However, no electronic system, internet transmission, or method of data storage can be guaranteed to be completely secure.

15. Your Privacy Rights

Depending on where you reside and the laws applicable to Goldmax, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request information regarding the personal information we maintain about you;
• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Obtain a portable copy of certain information;
• Opt out of certain sales, sharing, or targeted advertising;
• Limit certain uses of sensitive personal information;
• Withdraw consent where processing is based on consent; or
• Appeal certain decisions regarding a privacy request.

These rights are subject to applicable law, exemptions, verification requirements, and limitations.

To submit a privacy request, contact Goldmax using the information provided in the Contact Us section below.

We may need to verify your identity before processing a request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require verification of the agent's authority.

Goldmax will not unlawfully discriminate against an individual for exercising a privacy right provided by applicable law.

16. California Residents

If Goldmax becomes subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), California residents may have additional rights regarding their personal information.

Such rights may include rights to know, access, correct, delete, and obtain information about certain disclosures of personal information, as well as rights to opt out of certain sales or sharing of personal information and to limit certain uses of sensitive personal information.

Any rights described in this section apply only to the extent Goldmax is subject to the applicable provisions of California law.

California residents may contact us using the information below to inquire about applicable rights.

17. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

Goldmax does not control the privacy practices of third-party websites or services. Information provided directly to a third party is governed by that third party's privacy policy and terms.

We encourage you to review the privacy policies of third-party services before providing personal information.

18. Children's Privacy

Goldmax's website and services are intended for businesses and adults and are not directed toward children under the age of 13.

Goldmax does not knowingly collect personal information online from children under 13.

If we become aware that personal information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete it.

19. Information Obtained From Third Parties

Goldmax may receive information about individuals or businesses from third-party sources when permitted by law.

Depending on the relationship, these sources may include:

• Customers;
• Brokers or logistics providers;
• Recruiting platforms;
• Job boards;
• References;
• Background screening providers;
• Motor vehicle record providers;
• Government or regulatory databases;
• Insurance providers;
• Publicly available sources;
• Service providers; and
• Business partners.

We may combine this information with information provided directly to us when reasonably necessary for legitimate business purposes.

20. Changes to This Privacy Policy

Goldmax may update this Privacy Policy periodically to reflect changes in our business, technology, website functionality, service providers, or applicable legal requirements.

When material changes are made, we will update the Last Updated date at the top of this page and provide additional notice when required by applicable law.

We encourage visitors to periodically review this Privacy Policy.

21. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or Goldmax's privacy practices may be directed to:

Goldmax Carrier Inc.
Elmhurst, Illinois, United States
Privacy/Compliance Email: compliance@goldmaxcarrier.com
Telephone: (630) 616-4114

When submitting a privacy request, please provide sufficient information for Goldmax to identify you and understand the nature of your request.